PRIVACY POLICY

Last Updated: January 2026

1. Introduction

Palma Air Conditioning respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit palmaair.com.

2. Information We Collect

We may collect the following:

Personal Information

  • Name
  • Phone number
  • Email address
  • Physical address
  • Any information submitted through forms or scheduling tools

Automatically Collected Information

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the Site

Cookies & Tracking Technologies

  • Cookies, pixels, and analytics tools (including Google Analytics)

3. How We Use Your Information

Your information may be used to:

  • Respond to inquiries and service requests
  • Schedule and manage appointments
  • Send service updates, promotions, and reminders via email or SMS
  • Improve website performance and user experience
  • Comply with legal obligations

4. SMS & Email Communications

By submitting your contact information, you consent to receive service-related and promotional communications via phone, email, or text message.
You may opt out at any time by following unsubscribe instructions or replying STOP to SMS messages.

Carriers must know what kind of SMS you send.

5. Sharing of Information

We do not sell your personal information.

We may share information with:

  • Service providers who assist with operations (hosting, analytics, marketing, scheduling)
  • Legal or regulatory authorities when required by law
  • Non-sharing Clause: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Cookies & Analytics

We use cookies and analytics tools to understand how visitors use our Site.
You may disable cookies in your browser settings, though some features may not function properly.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data. However, no internet transmission is completely secure.

8. Your Privacy Rights (CCPA & GDPR)

Depending on your location, you may have the right to:

  • Access personal data we hold about you
  • Request correction or deletion
  • Object to or restrict processing
  • Opt out of marketing communications

To exercise your rights, contact us using the information below.

10. Third-Party Websites

Our Site may link to third-party sites. We are not responsible for their privacy practices or content.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

• You can cancel SMS notifications at any time by replying “STOP”
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately.

Message Frequency & Content:

• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent

Help & Support:

• Reply “HELP” for assistance or contact us at {{location.email}}
• Customer support is available during regular business hours

Carrier Information:

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

12. Contact Us

Email: info@palmaair.com
Phone: (954) 559-8510